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Customer Service


Your satisfaction is important to us. If you are dissatisfied with your selection, you may return it for an exchange or a refund, (excluding shipping fees) for up to 14 days from the delivery date. Returns made after 14 days will not be eligible for refund or exchange.

Without exception, the item must be in its original packaging, be unworn, unused, unwashed, and in perfect condition. The customer is responsible for the cost of return shipping. If you are exchanging an item, we will pay the return shipping cost of sending a replacement item to you.

If you wish to return or exchange an item, please ship it to us at the address below. Please be sure to include a copy of the Invoice/Receipt and a note indicating your requirements.

Needham Lane Returns
227 Schulze Road
Washington, MA 01223

We’d love to hear from you. You can email us at
Or call us at 413-822-0924, Monday-Friday, 9 am to 5 pm EST

Currently our website only allows shipping to addresses in the United States. We ship via the US Postal Service.

Shipping Time: Delivery time will vary depending upon your geographic location, order date and holiday periods. Typically, we ship within 48 hours. We ship from Massachusetts.

Needham Lane accepts Visa, MasterCard, Discover and American Express. You can safely enter your credit card information into our secure server, which encrypts all submitted information via SSL. We do not accept personal checks or requests for C.O.D. 

Needham Lane will charge sales tax, as required by law, for orders purchased within and/or shipped to Massachusetts. No sales tax will be applied to addresses in other states. 

While we make every effort to accurately display our products on our website, we can't guarantee the color of the products ordered will exactly match the color that you see on your computer. 

The website design, text, graphics, information content, and other material displayed on or that can be downloaded from this website are the property of Needham Lane and protected by copyright, trademark and other laws and may not be used except as permitted with the prior written permission of Needham Lane.